A US retail bank founded in 1828 in Providence, Rhode Island, offering everyday banking, wealth management, small business, mortgage and financial literacy services.
Citizens Bank is one of the oldest and largest retail financial institutions in the United States. Founded in 1828 as a small community bank in Providence, Rhode Island, it now ranks as the 13th largest retail bank in the country and serves more than 5 million individuals, companies and nonprofits. Its operations span everyday banking, wealth management, small business banking and home lending, alongside community-focused financial literacy programmes intended to expand economic opportunity.
Technologists at the bank work in digital banking and financial services technology, supporting products that include checking and savings accounts and day-to-day financial management, financial planning and wealth management services, banking and financial support for small businesses, and mortgage products for home buyers. The institution also runs financial literacy initiatives aimed at boosting homeownership and supporting small businesses.
The bank describes its mission as being a top-performing institution distinguished by a customer-centric culture, with a mindset of continuous improvement. It states a preference for being "the most helpful" bank rather than the biggest, and frames its work around helping customers buy a home, build a business and plan for the future. The community-focused ethos of its founding is presented as still central to how it operates.
